Return and Refund Policy

 

Physical Products

All physical products are shipped by our U.S. distributor, Baron Barclay Bridge Supplies, which stands behind all the products with a 100%, no-questions-asked guarantee. If for any reason you receive an item which is less than perfect, just call the Baron Barclay Customer Service Department (1-800-274-2221) or email (baronbarclay@baronbarclay.com) within 30 days. A suitable adjustment will be made by exchanging the merchandise or issuing a refund (whichever you prefer). Please do not send back merchandise without contacting us first.

 

Soft Products

Trial versions of our software products and the Daily Bridge Column are available for downloading directly from our website to make sure they are compatible with your hardware and satisfy all of your expectations before purchasing the full versions or a subscription.

If you are dissatisfied with a downloaded product, you can request a refund within 30 days of the product purchase to receive a full credit of the purchase price. Contact our Customer Service Department by phone (888-266-4447) or email (products@betterbridge.com). We are committed to offering the best support services, so requests for refunds will initially be evaluated in an attempt to assist you with any difficulties you may be facing in using the product. If, in spite of providing additional assistance, you are not satisfied with the outcome or support, we will be happy to issue a refund as promised.

You will receive a full refund immediately in the following circumstances:

  • You purchased the wrong product.
  • You’ve been double charged due to a system problem during the payment processing procedure.
  • You never received the registration code of the product from us, or got no response from our support team after reporting this to us.

For the Daily Bridge Column, you can cancel your subscription at any time by contacting our Customer Service Department by phone (888-266-4447) or email (products@betterbridge.com). You will receive a refund for the balance of your subscription. You can cancel automated renewal of your subscription at any time from our website (www.betterbridge.com) by logging into your membership account and updating your profile.

It will take 3-5 business days for the credit to appear on your account. Sometimes during holidays it may take longer, but it is not expected to take over 14 days. Please allow 3-5 days from this date for the credit to be applied to your account. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge. If you are unable to locate the applied credit, please contact the issuing bank for further information regarding when it will be applied.